Where can I get a La Dolce Vita Clubcard?

Currently, you can only purchase the La Dolce Vita Club Card directly from www.alphamarketplace.co.uk.

I’ve lost/damaged my Club Card – how can I get replacements?

You will need to contact us directly to arrange this.

I ordered a card from Alpha Marketplace but still haven’t received it.

The expected timeframe for card deliveries is up to 7 working days. If this time has already passed, please contact alphamarketplace.co.uk

What do I do when I receive my card?

REGISTER! go to www.la-dolce-vita.club, then head to the members area via the button at the top of the screen. When you come to the login page – click ‘Register here’. You will have to fill out your details on a registration form and include the serial number and unique reference code from your card in order to activate your account. You will receive an automated email once complete with your log-in password.

How do I change my personal details?

To update your details, login to your La Dolce Vita Club Account online, go to ‘My Account’ in the top menu and select ‘Update my Info’.

I can’t log in to my account.

If you can’t login to your account please do the following :

• Check your details are correctly entered.
• If you have forgotten your password please reset your password.

If none of these work, please contact us.

How do I register my account?

Once you have purchased and received your La Dolce Vita Club Card, go to www.la-dolce-vita.club, then head to the members area via the button at the top of the screen. When you come to the login page – click ‘Register here’. You will have to fill out your details on a registration form, and include the serial number and unique reference code from your card in order to activate your account. You will receive an automated email once complete with your log-in password.

I have forgotten the email address I registered with.

You can login with your username instead.

When I try to register, it says my email has already been registered – what should I do?

You may need to reset your password – please see below on how to do this.

When I try to register, it says that my Unique reference code has already been used/ isn’t valid – what do I do?

Ensure you are filling it out correctly, if this is your first time registering you will need to contact us or the supplier you purchased the card from.

How do I change my password?

To change your password, login to your La Dolce Vita Club Account online, go to ‘My Account’ in the top menu and select ‘Change Password’.

I can’t remember my password.

You will need to reset your password if you forget it. To do this, go to the members area via www.la-dolce-vita.club, when you come to the login page – click ‘Forgot Password?’ and reset the password.

How do I update my email address?

To update your details, login to your La Dolce Vita Club Account online, go to ‘My Account’ in the top menu and select ‘Update my Info’.

Choosing a secure password

Although the automated password created for you at registration is already secure, you may wish to change it. To ensure your password is strong, it must be at least 8 characters long (maximum 45), and contain at least 3 of the following:

• one uppercase letter
• one lowercase letter
• one special character, such as ! ? £ $ #
• one number

Phishing – how to spot a fake email

Phishing is an attempt to obtain personal details. You might receive an email that looks legitimate – as though it’s from La Dolce Vita, an Alpha Company or maybe your bank for example – but it will ask you for personal information that genuine companies would never ask for. The email is most likely fake if it asks you for: passwords, club details, date of birth or banking details. Some fake emails may ask you to click a link to another website. This website may also ask for personal details, so if you’re not sure about the email in the first place, it’s best to just delete it.

If you want to access your Account and are unsure about a link in an email, always start at la-dolce-vita.club and login from there.

Remember we will never ask you for personal information in an email unless you have contacted us first and we are replying to you directly. We will NEVER ask you for your password.

Update your browser

Your browser is the programme you use to access and view the internet. Examples of browsers you might be using include Internet Explorer, Firefox, Safari or Google Chrome. Whichever you prefer to use, do make sure you’ve got the latest version. The newer the version, the higher the level of security it offers. Updating is easy and completely free.